A people-oriented hospital
People-oriented hospitality in the healthcare sector is all about people caring for other people. Healthcare providers, patients, residents and clients meet in countless places every day. They are looking for answers to questions about elderly care, illness, pain, as well as the causes and effects of these conditions. They share their stories while providing or receiving care, this takes place in hospitals, nursing homes and other healthcare institutions.
The focus on people revolves primarily around positive encounters. Where the measure of a healthy organization is in its happy patients, residents and clients. Different terms such as ‘patient-oriented care’ or ‘hospitable care’ come pretty close. But they don't touch the essence. ‘People-oriented hospitable care’ is about care providers and care recipients.
Hospitality in healthcare and a hospitable approach are of great importance in order to achieve organizational goals and success. Hospitality Consultancy would gladly like to help you with this process. Our approach is integrated and custom-made. Together we will give form and substance to sustainable, people-oriented care in your organisation.
People often complain about healthcare in the Netherlands. Yet, more often that not, things go well instead of wrong. That does not mean that we have to close our eyes. There is always scope for improvement. Therefore we like to work with open eyes in an open dialogue with care institutions. As a partner in health care.
Various studies have shown that working on people-oriented hospitable care is good for the patient, employee and organisation. You can read more about the positive effects at invest in people-orientated hospitality.
Are you curious about the state of hospitality in your organisation? Whether we can contribute to a more people-oriented care institution? Feel free to contact us without any obligations. We are happy to think along. You can also contact one of our care specialists directly: Maarten Bos or Jeroen Frerichs.
For those who want to get a feel for optimal hospitality in healthcare: in our opinion the short film 'Please see me' clearly shows what people-oriented hospitable care is all about. If you prefer reading, have a look at the 'see me' page.