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Hospitality Training

Hospitality training by HMSM

We design hospitality trainings to support companies and organisations in developing people-focused hospitality and customer and patient friendliness. We do this through various services and activities, such as masterclasses, consultancy and interim consultancy. They also offer an extensive range of customised hospitality training courses.

Hospitality training

We believe that the development of hospitality is a continual process. This is why we do not provide any fast-track hospitality training courses without a solid base. We believe that hospitality training should be one of the core activities of training in any organisation. And that an organisation’s training as a whole and the content of hospitality training courses should be focused on developing the core values of that organization.

3H in Hospitality training

The 3Hs (Happiness, Hospitality and the Human Touch) form the basis of all our hospitality training courses. For us, these are not three strategies that are isolated but instead they represent a comprehensive approach.

We are able to train moodmakers or, in other words, ambassadors, who are able to promote and convey hospitality within your organisation.

Hospitality training makes all the difference

Hospitality training needs to touch people and to make a difference. This is why we have developed a comprehensive training programme that uses all kinds of fun work formats, each of which is an experience in itself. You could describe the programme as a kind of Disneyland of work formats when it comes to hospitality.

Customized hospitality training

The Hospitality Consultancy team develops its own work formats in hospitality training. This is because each organisation, and sometimes even each individual team within that organisation, is different. We believe that every organisation has its own individual wishes and requirements and therefore needs a different approach in hospitality training when it comes to developing hospitality. We have developed a number of hospitality training courses that are used only if they fit well with a particular organisation or business.

Please contact us and ask about our customised solutions in hospitality training. We will be happy to develop a work format, workshop, hospitality training course or programme to perfectly match the objective and experience you have in mind.