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Is your organisation or business working on optimising and developing its people-focused hospitality? If so, you will probably have the following questions:

  • How can I make the provision of hospitality a permanent feature of my organisation?
  • How can I ensure that my staff, in their role as moodmakers in the workplace, continue to learn about hospitable conduct following training?
  • How can I ensure my people, in their role as moodmakers, remain vigilant and aware of hospitality once a training course is over?
  • How can I ensure that the warm glow of hospitality continues to burn even more brightly weeks after a training course has ended?

What are moodmakers?

Moodmakers are the hospitality ambassadors within your organisation. They are members of staff who are already very hospitable and who lead the way when it comes to conduct. The hospitality of moodmakers is infectious. Moodmakers are trained to train and coach their colleagues in the workplace. This means that staff continue to learn while carrying out their day-to-day work. This ensures that hospitality becomes embedded in the organisation and serves to boost hospitable conduct long after a training course has come to an end. The moodmakers also act as hospitality ambassadors when it comes to those outside of the organisation.

We have developed a training course for moodmakers. It consists of two four-hour sessions for a maximum of 12 participants and takes the form of interactive workshops. Moodmakers experience what it is like to make a difference and to make a contribution to a more hospitable organisation.

Hospitality Consultancy has developed 15 other work formats. A description of these can be found in this booklet that you can download.