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Guest-centric travel

Transavia is a low-cost airline founded in 1965. The company has been flying passengers to the best business and leisure destinations across Europe for more than 50 years. Transavia is part of the Air France-KLM Group, the largest air transport player in Europe. Transavia flies to destinations from its bases at the airports in Amsterdam, Rotterdam and Eindhoven and from a number of other regional airports in the Netherlands for charters. In the winter, the airline also provides flights to airports in the Alpine region, Belgium and Germany.

Transavia offers its passengers a wide variety of flight- and travel-related products and services, such as online seat reservations, hotel reservations, car hire and travel insurance. On board the company’s planes, passengers can buy snacks, drinks, useful items and luxury goods for travel or home use.

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Transavia is seeing more and more competition on the market. The airline has also noticed that passengers no longer distinguish between providers on the basis of price, how clean the plane is and whether it departs and arrives on time. They distinguish between them on the basis of their staff. After all, it is the staff who provide those ‘magic moments’ when passengers come into contact with them or when they make use of services provided by Transavia. This is where a real difference can be made these days.

Transavia approached the Hospitality Consultants at the Hotel Management School Maastricht to help their cabin attendants (lower-ranking staff) provide outstanding customer experiences. We are now a permanent feature of the Transavia Academy, providing a comprehensive day of training on the topics of hospitality, leadership and creating ‘magic moments’ for customers.