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Frequently Asked Questions

On this page, you can find an answer to the most common questions asked by prospective students. We have categorised them by topic, so you can quickly find what you are looking for. 

Living in the Student Residence

Do I have guaranteed housing in the first year?

Yes, all students will have their own room in the Student Residence in the first year, so you don't need to worry about finding accommodation. You can read more about our Student Residence here. 

Which facilities can be found on campus?

In the main building of the Student Residence the reception, postal service, gym, hangout and launderette are situated.

Can I go home on the weekends and during holidays?

Of course! Your weekends are free for yourself, and you may do with them as you wish! However, keep in mind that during your practicals there might be a chance that you would have to work some weekends or during holidays at the Teaching Hotel.

What is the price of living in the Student Residence?

Please have a look at this page for the most up to date overview of the costs. 

Selection and admission - General

Why did the selection procedure change?

The procedure was updated as of September 2025 to align with changes in society and with the ongoing development of our school. It reflects our identity, values, and strategy, and ensures that we select students who fit with our curriculum and with the profile of international hospitality professionals we aim to educate.

How many candidates get accepted per year?

Every academic year 390 applicants are accepted. Every applicant has the same chance during the selection procedure and will go through the same application phases.

If I do not pass the selection, can I try again?

Yes, you can absolutely try to pass the selection again! You can try to pass the selection one time per academic year. This means that if you were unsuccessful for the intake of September, then you may apply again between October 1st and May 1st for the intake of September/ February the year after.

Can I apply if I am under 18?

Yes. There is no age requirement. The only condition is that you must have completed a full secondary education that meets our admission requirements.

Do I have a better chance if I apply earlier?

No, admission chances are based on one single ranking. Applying earlier does not increase your chances of being admitted. However, September places are allocated on a first-come, first-served basis. Applying earlier gives you a better chance to start in September, rather than in February. 

Does it make a difference if I apply for the English language Bachelor or the Dutch language Bachelor?

No. Admission chances are the same for both. The selection procedure is identical, and there is one overall ranking. Your choice of language of instruction (English or Dutch) has no impact on whether you are admitted.

Which language requirements apply?

All students must study an additional language (German, Spanish, or French). If your second foreign language is not one of these, and Dutch is not your native language, you may take Dutch (beginner level) as your additional language.

What are the deadlines for submitting a language certificate?

You must submit your language certificate two months before the start of your studies (1 July for September intake). If you cannot meet this deadline, you may start in February, provided you submit the certificate at least two months before that intake.

Do I need to already have a diploma at the time of application?

No. You do not need to have your final diploma yet when you apply. We make conditional offers based on your current transcripts, motivation, and selection results. Once you have graduated and submitted your final diploma and language certificates, your conditional offer will be confirmed as a definite admission

How does the selection and ranking work?

We have one single ranking for the entire academic year, but selections occur at multiple moments throughout the academic year. 

After each selection round, all candidates who have applied up to that point are re-ranked based on the results available at that time. At the beginning of the academic year, this ranking is still incomplete, because not all candidates have applied or been assessed yet. This is why a final decision cannot be made for all candidates straight away.

When the ranking is updated, candidates ranked at the top at that stage may receive an offer. Candidates whose results are clearly below the required level are rejected. Between these two groups, some candidates remain “on hold”.

Being “on hold” is not a negative decision and does not mean that something is wrong with the application. This means that at that stage of the process, the candidate’s results are in the middle of the ranking, and a clearer view of the overall candidate pool is still needed before making a final decision.
As the academic year progresses and more selection moments occur, the overall picture becomes clearer. This allows the cut-off point for making offers to be refined and additional offers to be made over time.

Each time offers are made, including after each Selection Friday, candidates are informed about the status of their application. Candidates who are “on hold “may still receive an offer later in the academic year.

Is support available for applicants with learning disabilities or special needs?

If you have learning disabilities or special needs (such as dyslexia, dyscalculia, ADHD, or other documented conditions), please inform us by contacting the selection team at selectionhmsm@zuyd.nl. We will do our best to provide appropriate accommodations during the selection procedure. 

Selection and admission - Phase 1

What do you look at in Phase 1?

Phase 1 is a holistic assessment. We combine several elements into one overall score: 

  • your academic profile (relevant grades and transcripts, with bonus points for progression, higher complexity level, or hospitality-related subjects); 
  • your structured CV (extracurricular activities, languages, achievements, work or voluntary experience, all supported by proof); 
  • up to three references (from teachers, coaches, or supervisors); 
  • your motivation video, where you also reflect on your Global Mind competences. 

The 780 highest-ranked candidates from Phase 1 are invited to Phase 2. 

Do grades matter?

Yes. We review your results in key subjects and look at progression, level of complexity, and relevance to hospitality. However, grades are only one element. Your overall profile, motivation, experiences, and references are equally important. 

Do I need work experience to apply?

No. Work experience is not mandatory. But we value any relevant service or hospitality experience — whether paid work, voluntary work, internships, or community service. All experiences must be supported with proof (for fairness, we can only value what can be documented).

What kind of proof do I need to upload for achievements, experience, or diplomas?

Upload documents that allow us to verify the information you entered in your application. Each document should clearly show the name, date, and duration (if applicable). Examples include certificates, contracts, transcripts, or official confirmations. A recommendation letter can also be valid if it contains this information.

Why do I need to provide proof for all my achievements and experiences?

We want to ensure a fair process for all applicants. That means we can only take into account achievements, experiences, and qualifications that can be documented with valid proof or certificates.

What if in my country students don’t usually work alongside school?

We always look at the whole picture. If working alongside school is not common, you can show relevant experience in other ways: volunteering, tutoring, community projects, or student associations. Valid proof is required. And keep in mind that we do not only consider work experience — we also look at your grades, your references, and your motivation video.

Can I send you recommendation letters?

Only upload recommendation letters in the online platform if they serve as proof of what you describe in your application. For example, confirming work experience or special achievements. Otherwise, we do not accept recommendation letters. References are collected through our standardised reference form, which we send directly to up to three referees whose names you provide in the Phase 1 platform.

Can I upload my CV?

No. In Phase 1 you will be asked to provide details about your grades, hospitality experience, extra diplomas, languages, and achievements. This information replaces a CV. This way, it allows us to assess all candidates fairly and consistently. 

Selection and admission - Phase 2

What happens in Phase 2?

Phase 2 is a two-way process: it allows us to get to know you better, and it allows you to get to know HMSM and our campus. It includes: 

  • a numeracy test (scored); 
  • the Innovative Business Challenge (group work, not scored, but reflected on in the interview); 
  • a pitch & interview (scored). 

Your final ranking is based on the numeracy test and the interview. 

How many candidates are invited to Phase 2, and how many places are available in total?

Each year, approximately 780 candidates are invited to Phase 2. This is about twice the number of available places. In total, 390 places are offered in the Bachelor programme each year. 

What should I do to prepare for Phase 2?

  • Reflect on your motivation for hospitality and for HMSM. 
  • Refresh your numeracy skills. 
  • Learn about the school and the hospitality field. 
  • Be ready to collaborate in the group challenge and reflect on your contribution. 

Show communication, self-awareness, and alignment with HMSM values. 

Can I do Phase 2 online?

We encourage candidates to attend on campus, but an online option is available for accessibility reasons (e.g. documented medical reasons or other valid circumstances). In addition, applicants who live more than four hours away by public transport from our campus may request to complete Phase 2 online. The online sessions are held on the same dates as the on-campus selection. 

What happens if I cannot attend my Phase 2 date?

You must inform us at least 48 hours in advance. If the reason is valid and beyond your control (e.g. illness, travel disruption), we may offer you another date if places are still available.

What facilities are available for candidates with dyslexia?

Candidates with dyslexia are entitled to extra time on the numeracy test. The other Phase 2 activities are not written exams.

Do I need to bring my own laptop or calculator for the numeracy test?

No, you don't need to bring this yourself. Both are provided during the assessment. You will complete the numeracy test on a laptop from the hotelschool, and the calculator is included digitally in the assessment programme.

Study programme

What is the difference between the September and the February start?

There is no difference between the February and the September start, except the fact that February starts 6 months later. However, all classes and also the holidays remain the same. 

What is the difference between Hotel Management School Maastricht and other hotelschools?

All hotel schools in the Netherlands provide the exact same graduation diploma and they all have the same value. No school is better than another, it all depends where you feel more at home. We therefore, encourage everybody to visit multiple schools to see the atmosphere and where you feel more comfortable. However, there are a few small differences, for example in Maastricht you have the possibility to study in Dutch and you will have a private room in the Student residence.

What is the amount of contact hours?

This study is considered to be a full-time study, meaning an average of 40 per week. This is a mix between classes, practicals and internships, group work and self-study. The exact amount of hours depends on the study year, the module and the classes you are following, as well as your own personal needs. 

Internships

Where can I go on my (international) internship?

You can choose for many different options in for example Europe, Asia, United States and Arab Emirates. You will decide on the optimal internship location for you in collaboration with our Internship Office. Hotel Management School Maastricht cooperates closely with renowned businesses. Because of this, we are able to guarantee an educational internship for all of our students.

What departments can I work in during the internship in year two?

In the second year you will spend 5 months on an operational internship abroad. You will work within the Rooms Division department (at the Front Office or in Housekeeping) or the Food & Beverage department of an international 4 or 5 star hotel.

Where can I go for my management internship in year four?

The last 5 months of your education at Hotel Management School Maastricht are reserved for your management internship. This internship will take place in the Netherlands or abroad. Depending on your chosen profile you will do your internship at a hotel or another hospitality related company. A specific internship assignment will be one of your duties. The management internship is the perfect preparation for your first real job. It is not uncommon for companies to offer their interns a fixed position when they finish. 

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Can't find your question? 

Bring your question(s) along to the open day in Maastricht! 

Or send an email to:
study.hmsm@zuyd.nl 
 

We look forward to meeting you and to have the opportunity to showing you around our world-class school in Hotel Management. We hope to hear from or see you soon!