60 anniversary HMSM

Students develop a monitor to measure hospitality | 10 July 2018

In February 2018, 4th year students Romee den Besten, Femke Hamer, Emma de Jong and Oliver Robertson received the assignment to develop an instrument to measure hospitality in restaurants. This was commissioned by Iens Boswijk (founder of review website IENS), Paul van Liempt (journalist) and Peter Klosse (Lector Gastronomy at HMSM).

Research

In five months they have delivered a unique questionnaire. Based on a literature study and focusgroups, the students found more than 50 indicators of hospitality that they tested among restaurant visitors. Data analysis reduced the questionnaire to reliable set of questions in different categories that eventually generates a unique score per restaurant. Moreover, the students developed a website for their client.

International research

The clients highly satisfied with the end product of the four students and their supervisors Gerie ten Cate and Armand Odekerken. ‘We will build upon this result, I see great possibilities for education, trade and even international research’, concludes Peter Klosse.

Students develop a monitor to measure hospitality

In February 2018, 4th year students Romee den Besten, Femke Hamer, Emma de Jong and Oliver Robertson received the assignment to develop an instrument to measure hospitality in restaurants. This was commissioned by Iens Boswijk (founder of review website IENS), Paul van Liempt (journalist) and Peter Klosse (Lector Gastronomy at HMSM).

In five months they have delivered a unique questionnaire. Based on a literature study and focusgroups, the students found more than 50 indicators of hospitality that they tested among restaurant visitors. Data analysis reduced the questionnaire to reliable set of questions in different categories that eventually generates a unique score per restaurant. Moreover, the students developed a website for their client.

The clients highly satisfied with the end product of the four students and their supervisors Gerie ten Cate and Armand Odekerken: ‘We will build upon this result, I see great possibilities for education, trade and even international research’,  concludes Peter Klosse.


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